REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand as much revisions as
stated in your package details. We focus on providing the best services to our customers and will continue
revising until your needs is met. You are not liable to pay additional price if the design concepts are not
changed. You will have your revised design in 48 hours.
Any changes/revisions requested after the logo designs are finalized will be treated as a new order and
charged separately.
REFUND POLICY
Custom Design Agency’s refund policy will be nil if;
- You have chosen a special package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not
pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service,
refund will only be applicable on that particular service and ‘not’ the entire bundle.
- The client will not be entitled to any refunds after 15 days, from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not
entitled to refunds under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the
design and the website is sent for development.
Note: Custom Design Agency holds all rights to reject any project or cancel the contract whenever it deems
necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be
the sole property of Custom Design Agency. The company will be the rightful owner of the designs.
CLAIM YOUR REFUND
To have your refund, follow the following steps:
You can claim your refund by:
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis
is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Custom Design
Agency, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to
maintain legality.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions until you are completely satisfied with your design (number of
revisions will be according to your package).
DELIVERY POLICY
- The complete order will be sent to the mentioned account on the date stated on Order
Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 2 business days.
- In case of urgent order, contact our customer support team.
RECORD MAINTENANCE
Custom Design Agency keeps the records of finalized designs so that in case of any misplaced order, you will
be provided the exact file.
CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your
concerns anytime and every time.
COMMUNICATION POLICY
- Custom Design Agency will not be responsible for any communication done via any other
platform than “…[email protected]” or any numbers not provided by us or given on our official
website.
However Custom Design Agency is the subsidiary of
. We hold full responsibility for any information held
or shared through our parent company.
- We are not responsible for any damages caused due to other contact details not provided by us.
- We take full responsibility of all the information provided through our official domains.
